Refund policy

Due to the personalised nature of our products, we do not accept returns or offer refunds unless an item is faulty or an error has been made on our part.

If you experience an issue with your order, please contact us within 48 hours of delivery. When getting in touch, kindly include clear photos of the item so we can review the problem and resolve it as quickly as possible.

If a return is approved:

• The buyer is responsible for the cost of return postage
• Items must be returned in their original condition and packaging

We are committed to ensuring you are happy with your order and will always do our best to put things right where possible.