Shipping policy
Processing Times
All of our items are made to order and personalised just for you. Orders are typically processed within the timeframe stated on each product listing.
During busy periods (such as holidays), processing times may be slightly longer, but we always aim to dispatch your order as quickly as possible.
Shipping Locations
We are based in the United Kingdom and currently ship to:
- United Kingdom
- Ireland
- United States
- Canada
- Australia
- New Zealand
Shipping & Delivery
All orders are dispatched from the UK using reliable postal services.
Estimated delivery times:
- UK: Typically 1–3 working days after dispatch
- International (Ireland, USA, Canada, Australia, New Zealand): Typically 5–10 working days after dispatch
Please note these are estimates and delays may occasionally occur due to postal services, customs, or busy periods.
Delivery Address
Please ensure that your delivery address is correct at checkout. We cannot be held responsible for orders sent to an incorrect address provided by the customer.
Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation notification. If tracking is available, this will be included.
Customs & International Orders
For international orders, buyers are responsible for any customs fees, duties, or taxes that may apply in their country.
Lost or Delayed Items
If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.
While we are not responsible for delays caused by postal services, we will always support you in resolving any issues